You cannot cancel your order. When purchasing gold products, there is no statutory right to return or cancel an order for gold once it has been placed. This is because gold is a product subject to continuous price fluctuations in the financial markets that are beyond our control, and once your order is accepted, we lock in and guarantee the price for you at that moment.
If you receive an incorrect order, please report this to us using the Contact Us form. We will then look into how we can resolve this for you as quickly and effectively as possible. This must be reported within fourteen days of receipt.
If your product is damaged upon receipt, please report this to us using the Contact Us form. We will then look into how we can best resolve this for you. This must be reported within fourteen days of receipt.